Customer Experience & Projects Specialist

Two ways I'll help your business grow

Detail of a flying machine (Photo: Jacek Dylag on Unsplash)
Cropped close view of an aircrafts turbine engine

I've worked for a £6.4b plc for the last 10 years helping transformation projects deliver.

I bring a unique way of working that makes project outputs more robust and management decision‑making easier.

I also bring other specific expertise (analysis, mapping, diagnostic and design) to three important business areas: customer experience, propositions and strategy. Expertise developed during large complex growth initiatives.

The two ways I help business ↓

Two ways I help business

Helping projects deliver is the first. Helping business grow by serving the customer better (via customer experience, propositions and strategy), is the second.

Projects That Fly

I work alongside project, and programme directors, and managers.

I enhance project outcomes with a unique process, tested and proven over a series of successful large transformation projects.

Outcomes are more robust and management decision‑making is easier.

More about projects that deliver

Serving The Customer Better

Working with management teams, within project teams, with colleagues and/or other stakeholders, I lead investigations into the reality of how well the business is serving the customer.

Using my unique way of working, I give business its clearest sight of improvements that will create growth.

More about growing businesses

The PLC were so impressed with our success rate, they created a dedicated strategic projects centre around our 'best in class' way of working. A way of working I developed.

Above: The prototype Strategic Projects Centre owned by a £6.4b UK plc. Created in response to our projects uncommonly high success rate. It was my unique process the plc hoped to absorb into their DNA.

Everything they touch turns to gold Group CEO, Travis Perkins plc

Some of the businesses I've helped fly higher…

Kinsman Kitchens, Austrailian brandStockeld Park, family entertainmentWickes DIY, Do it rightTiesplant dot com, online only retailerTravis Perkins plc, a 6.4 billion UK groupA not for profit youth initiative, part of the NCS activityMagenta Frog Ltd, consultancyBenchmarx Joinery and kitchens ltdBig & Small Room StorageBSS Pipeline And Heating LtdCity Plumbing SuppliesShepherd Group, formerly Shepherd Building GroupMSS Clean Technology, formally part of the Shepherd Building Group